1.
Is there an easier way to use my phone cards?
To
save you time and effort, we recommend our customer
to take advantage of the speed dial features of your
telephone. By saving the toll free access number, pin
number, and your destination numbers into the speed
dials key of your phone, you can create “one touch”
access by simply hitting a few buttons. By setting your
speed dial in this manner, you can avoid entering one
of these numbers incorrectly, which could result in
a length redial or even lost minutes to a wrong number.
In addition, you do not have to worry about memorizing
your the pin numbers.
2. What should I do if I hear a
long silence?
On occasion, this happens
when the system is very busy routing calls. Wait no
more than 45 seconds if there is silence after you dial
the destination number. If you wait more than 45 seconds,
we may not be able to refund your lost minute.
3. What if get a busy signal?
When there is a high volume
of calls (such as during holidays), there is the possibility
of a busy signal. You may want to try your call at a
different time.
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4. What if I my pin number is rejected
as invalid?
You should double check that you are dialing the correct
number. If so, please contact our customer satisfaction
consultants. We will get to the heart of the matter
and correct the problem for you.
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