Customer Service Center

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Best Rates

China Phone Cards: 3.33¢
Hong Kong Phone Cards: 4.90¢
India Phone Cards: 2.50¢
India - Mobile Phone Cards: 2.50¢
Japan Phone Cards: 4.50¢
Japan-cellular Phone Cards: 8.00¢
Japan-Military Phone Cards: 5.00¢
Korea South Phone Cards: 3.50¢
Taiwan Phone Cards: 2.50¢
USA (48 States) Phone Cards: 2.00¢

Do you have a question, comment, or complaint? Please fill out the online help form below. You will receive an email reply withn 4 hours during business hours or within 24 hours on weekends and Holidays. Our business hours are from 8am to 5pm Monday through Friday. We will make every effort to resolve your issues even after normal business hours, or during weekends and holidays. Your could help to speed up the resolution of your difficulties by filling out the online help form below as complete as possible.

For immediate help, please check our FAQ. We may have already answered your question in the FAQ.

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To report an urgent matters or for questions difficult to ask, please feel free to contact us toll free: 1-800-495-8598 and 1-800-861-0530. If you are in mainland China, please call 400-708-7048 or 400-708-7040. If you are outside of the USA and China, you can use our International Toll Free Customer Service Number. Simple dial 001-617-819-3231 (1-617-819-3231 if you are in USA), wait for two rings, and then hang up your phone. (Since you are not connected, you will not be charged for the initial call.) Our Customer Service Representatives will call your phone within a minute during business hours. Only at 1stPhoneCard.com you could receive customer service via toll free customer service numbers. The toll free phone support is available from 8am to 11:59pm Pacific Standard Time (PST) Monday thru Friday; from 2pm to 11:59pm PST Saturday and Sunday. Filling out the webform above will be the fastest way to get some help to you because our online customer service personals may also be available afterhours.

We, at 1stPhoneCard.com, are dedicated in providing you with the best customer service possible. Please do not hesitate to contact us if you are having any problems. We are more than happy to help you resolve any problems including contacting our service carriers on your behalf.

EXCHANGE A PHONE CARD

To expedite the processing of an exchange request, please e-mail service@1stphonecard.com with the following information:

Old pin number
A written promise not to use the old pin number anymore
Name of the new phone card you wish to exchange for
A written statement to charge the difference, if any, to your credit card
Reason why you want to exchange your phone card

CHANGE E-MAIL ADDRESS

If you would like to use a new e-mail address, please send us an e-mail from your EXISTING e-mail address to service@1stphonecard.com with the following information:

Login name
Billing address
New e-mail address (please double check to make sure there are no errors)

The Customer Satisfaction Team